As a responsible operator, Vera&John conducts background checks on all players as part of our account verification process. We do this to protect you from identity theft, and to make sure our site is a secure and safe place for you to play.
You might also be asked to provide additional information to confirm the Source of Funds you use to play. This is primarily to ensure that your gambling activity is affordable – we don’t want you to bet outside your means, and we’re certain you don’t either! Source of Funds checks also help us to screen for fraudulent or criminal activity, such as money laundering, which is a requirement of our SGA license.
We’d like to reassure you that just because we might ask you for a source of funds check, that doesn’t mean you’ve done anything wrong. All it means is that your account activity has reached a certain threshold and triggered an automatic process.
How do you carry out Source of Funds checks?
We collect background information using Open-source intelligence techniques – that’s just another way of saying we collect data from publicly available sources, like Google search and social media. We also use providers like Bisnode AB to collect information about our players.
On top of that, we ask players like you to help us out by providing documentary evidence to confirm the source of the funds you use to play on our site.
What documents should I send?
Anything that helps us understand where your money comes from. Every case is different, but common requests include:
Bank statements: these should be recent to within the last 3 months and must display the current balance of your savings account, and/or a consistent income from an identifiable source. If your funds come from winnings, or an award, (congrats!) we would need to see a statement that shows the winnings being paid into your account.
Other sources: these could include documents illustrating funds gained from legitimate ventures, such as investments, an inheritance, etc. If your funds derive from sales of assets, such as property, business, heirlooms etc., we would ask you to provide a copy of the sales agreement along with a valid bank statement showing the funds being paid into your bank account.
Is my information confidential?
How do I send you my documents?
The quickest and safest way to send us your documents is to attach them to an email and send it to email@example.com
If you have any problems, or if you have other questions that haven’t been answered here, please contact our customer support team at the same address firstname.lastname@example.org, or via live chat, and they will guide you through the process.
What happens if I don’t send you my source of funds documents?
We really hope you do! But if you decide not to help us out, we may have to freeze or limit your account to a reasonable level, as a precaution. If that happens, you may not be able to deposit or play, but we will re-evaluate the restrictions as soon as we receive the necessary information from you.
Our aim is to make source of funds checks as easy on you as we can, and with a little help from you, you’ll be able to play as normal during the entire process.